Feature

Softphone & Power Dialer

Your Complete In-App Calling System

Cut out the phone-tag, missed voicemails, and context-switching. The Softphone puts a full phone system inside LIFEWiZE, and the Power Dialer turns any lead list into a high-velocity outbound campaign.

Get Softphone

Softphone: Built-In Calling - screenshot placeholder

Softphone: Built-In Calling

A full in-app phone system connected to your Twilio number — dial from any lead, take calls from anywhere, and never leave the CRM.

Make and Receive Calls In-App

Click-to-dial from any lead or conversation. Inbound calls ring straight into LIFEWiZE with full lead context on the call screen.

Call Forwarding

Route calls to your mobile when you're away from your desk so you never miss a warm lead.

Voicemail With Transcription

Every voicemail is transcribed and attached to the lead's timeline so you can triage by reading instead of listening.

Power Dialer: High-Velocity Outreach - screenshot placeholder

Power Dialer: High-Velocity Outreach

Sequential dialing through any lead list with local presence, configurable pacing, and built-in call recording settings.

Sequential Power Dialing

Load a lead list and the Power Dialer auto-advances through each contact — no more manual copy-paste or re-dialing.

Local Presence Dialing

Display a local-area-code caller ID that matches the lead's region to dramatically increase pickup rates.

Configurable Time Between Calls

Dial at your preferred cadence with adjustable wait time between calls and optional auto-advance on no-answer.

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Post-Call Workflow

Every call is logged, searchable, and actionable — so you can disposition, review, and follow up without context-switching.

Post-Call Disposition Modal

After each call, capture the outcome, schedule a follow-up, and update lead status in a single dialog.

Call History & Recordings

Every inbound and outbound call is timestamped and attached to the lead, with optional recording for review and coaching.

Ring Time Controls

Choose how long calls ring before routing to voicemail and fine-tune recording preferences per number.

Ready to Get Started?

Add Softphone to your toolkit for $69/mo, or get everything with a free trial.

Actual platform features may look different.